Privacy Policy

Overview

STOCKTROOM respects the privacy of customers, visitors, account holders, and people who contact us. This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and how customers can contact us about privacy questions. It applies to purchases, payments, shipping, returns, customer support, account activity, website visits, and other interactions with STOCKTROOM.

Information Customers Provide

We collect information customers provide directly when they browse, create an account, place an order, request a quote, subscribe, submit a form, start a return, ask for support, or communicate with us. This may include name, email address, phone number, billing address, shipping address, order notes, business details, tax or invoice information, and any message content sent to STOCKTROOM.

When a customer buys a product or service, we also collect transaction-related details such as purchased items, order value, discount codes, shipping choice, delivery instructions, payment status, fulfillment status, refund status, and records needed to support the order. We ask customers to provide accurate details so payment authorization, fraud screening, delivery, returns, and customer service can be completed without delay.

Information Collected Automatically

When someone visits our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools, security services, and payment or checkout systems. This can include IP address, browser type, device type, referring page, pages viewed, session activity, approximate location, cookie identifiers, and diagnostic information used to keep the website reliable.

Automatic collection helps us understand whether pages load correctly, whether checkout is working, whether fraud or abuse is occurring, and how customers move through the website. We use this information to maintain site security, improve navigation, reduce failed orders, troubleshoot errors, and keep the checkout experience stable.

Payments and Payment Gateways

Payments may be processed through third-party payment gateways, card networks, banks, wallet providers, or other payment service providers. STOCKTROOM uses payment information to request authorization, confirm payment status, prevent fraud, complete accounting records, issue receipts, process refunds, and respond to payment disputes or chargeback inquiries.

We do not intend to store full card numbers on our website. Payment gateways may collect card numbers, bank details, wallet details, authentication data, billing information, IP address, device information, and fraud signals according to their own security standards and privacy notices. Customers should review the applicable payment provider terms when using those services.

Shipping, Delivery, and Returns Data

For orders that require fulfillment, we use customer and order information to prepare items, verify addresses, select shipping services, communicate status updates, and manage delivery issues.

For returns, exchanges, refund requests, damaged orders, missing packages, or incorrect deliveries, we may collect order numbers, photos, product condition notes, tracking details, return reasons, customer messages, and return shipment information.

How We Use Information

We use information to operate STOCKTROOM, provide products and services, process orders, authorize and capture payments, deliver purchases, issue invoices, send transactional messages, verify customer identity, prevent unauthorized activity, respond to support requests, process returns, issue refunds, and maintain accurate business records.

We may also use information to improve product listings, website layout, checkout performance, customer communications, internal reporting, inventory planning, fraud prevention, and compliance workflows. We do not use customer information for unrelated purposes when a narrower use is enough to provide the requested service or complete the transaction.

Sharing Information

We share information only when reasonably needed to operate the business, complete a transaction, comply with obligations, or protect customers and STOCKTROOM. This may include sharing details with payment gateways, shipping carriers, fulfillment providers, fraud prevention tools, analytics providers, hosting services, email delivery providers, customer support tools, accountants, advisors, insurers, or legal authorities when required.

Service providers are expected to use information only for the services they perform for us. For example, a shipping carrier needs the recipient name, address, phone number, and delivery details to deliver an order, while a payment provider needs payment and fraud-screening details to authorize a transaction.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, session identifiers, and similar technologies. These tools can help keep a cart active, remember preferences, measure traffic, detect suspicious activity, support checkout, and improve customer experience. Some cookies are necessary for the website to function, while others may support analytics or marketing.

Customers can usually manage cookies through browser settings. Blocking certain cookies may affect account login, cart behavior, checkout, payment authorization, fraud checks, or other website features. Where required, additional cookie choices may be presented through the website.

Retention and Security

We keep information for as long as needed to provide services, complete orders, maintain records, resolve disputes, support refunds and returns, comply with tax, accounting, payment, security, and legal obligations, and improve business operations. Different types of records may be kept for different periods depending on the purpose and applicable requirements.

STOCKTROOM uses reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee absolute security, but we work to limit access, reduce unnecessary collection, and use reputable providers for hosting, payments, communications, and other business systems.

Customer Choices and Requests

Customers may contact us to ask about personal information, request correction of inaccurate details, update account or order information, ask for deletion when available, opt out of non-essential communications, or raise a privacy concern. Some requests may be limited by payment processing, tax, fraud prevention, shipping, refund, dispute, accounting, or legal recordkeeping needs.

We may need to verify the requester before acting on certain privacy, order, or account requests.