Shipping and Returns

Overview

This Shipping and Returns policy explains how STOCKTROOM handles order processing, shipping, delivery estimates, shipping costs, damaged or missing orders, returns, exchanges, and refunds. It is intended to give customers clear information before payment and to support payment gateway review of fulfillment and refund practices.

Order Processing

Orders are reviewed and processed after payment authorization. Processing may include payment review, fraud screening, address verification, inventory confirmation, picking, packing, scheduling, or preparation of digital or service-based fulfillment.

Processing times may be extended during holidays, high order volume, supplier delays, severe weather, inventory shortages, incomplete customer information, payment review, or other operational interruptions. If we need more information to complete an order, we may contact the customer using the email address or phone number provided at checkout.

Shipping Regions and Methods

If an order is outside our supported regions, cannot be shipped to the provided address, or requires a special delivery arrangement, we may contact the customer, adjust the order, or cancel and refund the purchase when appropriate.

Shipping methods may include carrier delivery, courier delivery, local delivery, pickup, freight, digital delivery, or other fulfillment options depending on the product or service. Available options may vary by address, order size, product restrictions, delivery area, carrier availability, or checkout configuration.

Shipping Costs and Delivery Estimates

Any shipping amount shown during checkout is based on the available information at the time of purchase and may reflect carrier rates, order value, package size, delivery destination, selected method, promotions, or manual fulfillment rules.

Delivery estimates begin after order processing unless otherwise stated. Estimates are not guarantees unless expressly confirmed in writing by STOCKTROOM. Carrier delays, customs review, incorrect addresses, restricted locations, holidays, weather, local disruptions, or recipient unavailability may affect delivery.

Tracking, Address Issues, and Delivery Problems

When tracking is available, customers may receive tracking information by email, account dashboard, or direct communication. Customers should review tracking updates and contact the carrier or STOCKTROOM promptly if delivery information appears incorrect or if a package is delayed, marked delivered but not received, or returned to sender.

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, lost, returned, or delivered incorrectly because of an incomplete or inaccurate address, we will review the situation and help where possible, but additional shipping charges or replacement costs may apply depending on the circumstances.

Digital Products and Services

If a purchase is digital, service-based, appointment-based, downloadable, or otherwise not physically shipped, traditional shipping may not apply. Fulfillment may occur by email, account access, scheduled service, direct communication, download link, license key, or another method described in the product or service details.

For digital or service-based purchases, customers should review the listing, checkout details, confirmation email, and any written service terms.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged, incomplete, incorrect, or appears to be missing, customers should contact STOCKTROOM as soon as possible. Please include the order number, delivery address, photos of the item and packaging when relevant, and a description of the issue.

We may review carrier records, packaging photos, product availability, order notes, and customer communication before deciding the appropriate resolution. Depending on the situation, a resolution may include replacement, reshipment, repair, refund, store credit, return instructions, or filing a carrier claim.

Return Eligibility

Customers should contact us before sending any return so we can confirm eligibility, provide instructions, and connect the return to the correct order. Unauthorized returns may be delayed, refused, or returned to sender.

Returned items generally need to match the stated return conditions. Examples may include unused condition, original packaging, included accessories, proof of purchase, intact tags, or product-specific requirements. Certain goods or services may be final sale, non-returnable, custom, perishable, digital, used, opened, or otherwise restricted as described at purchase or by applicable law.

Return Shipping and Return Address

Customers should not send items to a return address until return instructions are confirmed, especially if a product requires authorization, special handling, insurance, tracking, or inspection before a refund or exchange can be approved.

Unless otherwise stated or required by law, customers may be responsible for return shipping costs. We recommend using a trackable shipping method and keeping proof of shipment. STOCKTROOM is not responsible for returns lost in transit before they are received and matched to the correct order.

Refunds and Exchanges

After a return is received or a refund request is approved, we may inspect the item, verify order details, confirm payment status, and then issue the approved refund or exchange. Refunds are generally returned to the original payment method when available.

Payment gateways, card issuers, banks, and wallet providers may take additional time to show a refund after it has been issued. Original shipping fees, return shipping, handling fees, restocking fees, partial refunds, exchanges, or store credit may apply depending on the purchase, the stated return conditions, and applicable law.

Contact for Shipping and Returns

For shipping, delivery, return, exchange, or refund questions, contact STOCKTROOM using any available contact method.

To help us resolve requests quickly, customers should include the order number, name used at checkout, contact email, shipping address, tracking number if available, photos when relevant, and the requested resolution. We may ask for additional details when needed to verify the order or respond to a payment gateway, carrier, or dispute review.