Terms of Service

Acceptance of Terms

These Terms of Service apply when a customer visits, browses, places an order, pays for an item or service, requests support, or otherwise uses STOCKTROOM. By using the website or completing a purchase, the customer agrees to these terms and to the related Privacy Policy and Shipping and Returns policy.

Products, Services, and Availability

We try to present product and service information accurately, including descriptions, prices, availability, images, options, taxes, shipping information, and other checkout details. However, errors, delays, display differences, inventory changes, or supplier issues may occur. We may correct errors, update information, limit quantities, or refuse or cancel orders when necessary.

Product images and descriptions are intended to help customers understand what is being purchased. Exact colors, dimensions, packaging, versions, or included components may vary where reasonable or where noted in the listing. Customers should contact us before purchasing if they need confirmation about a specific product, compatibility, delivery timeline, or service scope.

Orders and Checkout

An order is an offer to purchase the selected products or services. Orders may be subject to acceptance, payment authorization, inventory availability, address verification, risk review, and compliance checks. A confirmation email or checkout receipt does not always mean an order has been fully accepted or fulfilled.

Customers agree to provide complete and accurate account, billing, shipping, contact, and payment information. If information is incomplete or inaccurate, fulfillment may be delayed, delivery may fail, or the order may be canceled. We may contact customers using the submitted email address or phone number to verify order details or resolve fulfillment issues.

Prices, Taxes, and Payment

Prices, taxes, discounts, shipping charges, and fees may be shown during checkout. Payment is generally required before fulfillment unless another written arrangement has been accepted by STOCKTROOM. Payment gateways, card networks, banks, and wallet providers may approve, decline, hold, review, or reverse a transaction according to their own rules.

Customers authorize STOCKTROOM and its payment providers to process the payment method selected at checkout for the order total and any agreed additional charges. If a payment fails, is reversed, appears fraudulent, or is subject to a dispute, we may pause fulfillment, cancel the order, request updated information, or cooperate with the payment provider.

Shipping and Fulfillment

Delivery timelines are estimates unless expressly guaranteed in writing. Carriers, customs offices, weather, holidays, local restrictions, incorrect addresses, payment review, inventory issues, or other events outside our control may affect delivery. Customers are responsible for providing a deliverable address and monitoring tracking information when provided.

Returns, Exchanges, and Refunds

Customers should contact us before sending a return so we can confirm eligibility and provide any needed instructions.

Refunds are generally issued to the original payment method when possible. Banks, card networks, wallet providers, and payment gateways may take additional time to post an approved refund. Shipping fees, handling fees, return shipping, final sale items, custom items, digital items, or used items may be handled according to the stated return conditions and applicable law.

Customer Responsibilities

Customers agree not to misuse the website, interfere with website operation, submit false information, attempt unauthorized access, test payment methods without authorization, abuse promotions, copy protected content, violate third-party rights, or use STOCKTROOM for unlawful, misleading, or harmful activity.

Customers are responsible for reviewing order details before payment, maintaining access to the email address used for purchase, responding to reasonable verification requests, following return instructions, keeping proof of shipment when returning items, and contacting us promptly if an order confirmation, delivery, or payment detail appears incorrect.

Account, Website, and Content Use

If accounts are available, customers are responsible for keeping login information secure and for activity under their account. We may restrict or close accounts that appear fraudulent, abusive, inactive, compromised, or used in violation of these terms. Website availability may be interrupted for maintenance, updates, security work, hosting issues, or events outside our control.

All website content, branding, product information, images, layout, and materials are owned by STOCKTROOM or its licensors unless otherwise stated. Customers may use the website for personal or legitimate business purchasing activity, but may not reproduce, scrape, resell, or misuse content without permission.

Disputes and Communication

Customers should contact STOCKTROOM first if they have an order, payment, delivery, return, or service concern.

If a customer opens a payment dispute or chargeback, we may provide the payment gateway, card network, bank, or dispute processor with order records, fulfillment details, communication history, tracking information, refund status, return details, policy links, and other information needed to respond.

Limitation of Liability and Updates

To the fullest extent permitted by law, STOCKTROOM is not responsible for indirect, incidental, special, consequential, punitive, or unexpected losses related to website use, purchases, payment provider decisions, carrier delays, failed delivery caused by incorrect information, interruptions, errors, or third-party services.

We may update these Terms of Service when business operations, products, payment methods, shipping practices, return rules, or legal requirements change. Continued use of the website or completion of a purchase after updated terms are posted means the customer accepts the updated terms.